Frequently Asked Questions
General
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have high-speed wired and/or wireless internet access available?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center?
- Do you have a pool?
- Do you have a spa? What are the hours?
Transportation/Directions
- How do I get to the Hotel?
- Do you offer free shuttle service from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Restaurant
Accounting
- I have questions about my bill. Who do I call?
- What forms of payment are accepted to pay for my room?
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Concierge
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Need more information about booking a meeting at a Kimpton Hotel?
- How can I book a wedding at a Kimpton Hotel?
Still have a question? Contact Us
- Question
- What is check in/check out time?
- Answer
- Check in is at 3pm and check out is at 12pm
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- We are a non smoking hotel
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- Complimentary high-speed wired and wireless Internet access is available throughout the hotel to Kimpton InTouch Guest Loyalty members. There is a $13 charge for 24 hour wifi access otherwise.
- Question
- Do you have high-speed wired and/or wireless internet access available?
- Answer
- Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Access to the nearby New York Sports Club is available. Hours vary
- Question
- Do you offer room service? What are the hours?
- Answer
- 24 hour room service
- Question
- Do you have a business center?
- Answer
- The front office is available to help with business needs
- Question
- Do you have a pool?
- Answer
- No
- Question
- Do you have a spa? What are the hours?
- Answer
- We don't have a spa at the hotel, however, we offer In Room Spa services.
- Question
- How do I get to the hotel?
- Answer
- Please see our Maps & Directions page
- Question
- Do you offer free shuttle service from the airport?
- Answer
- Sorry, we don't.
- Question
- What are your cross streets?
- Answer
- Park Avenue at the corner of 38th Street
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- Valet parking. $52 per day with no in and out privileges, and it is not included in room rate
- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- Our rooms do not accommodate rollaways and cribs, but playards can be arranged by contacting the front desk.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- Please contact the booking agent used to make the reservation
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- 18 years old
- Question
- What is your cancellation/deposit policy?
- Answer
- If booked directly through the Hotel, we have a 24 hour prior to arrival cancellation policy on most reservations and 72 hours prior to arrival during high season on most reservations. You must cancel by 6pm Eastern Standard time 24 or 72 hours prior to arrival to avoid penalty on most reservations. On certain reservations a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.
- Question
- Is my ID/passport required at check in?
- Answer
- Yes, a valid government issued picture ID is required for Hotel Check-in.
- Question
- What age do kids stay for free?
- Answer
- 17 and under
- Question
- Do you have connecting rooms?
- Answer
- Yes, our King Premier room types connect to our Double/Double Deluxe room types.
- Question
- Do you have ADA rooms?
- Answer
- Yes. Feel free to contact us about any special or unusual needs you may have.
- Question
- Do you have an early departure fee?
- Answer
- Yes, if the departure date is changed to an earlier date after check-in an early departure fee of up to 1 night's room and tax is charged.
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- Silverleaf tavern is serving breakfast and dinner during the following hours:
Breakfast
Monday–Friday 7am–12pm
Saturday–Sunday 8am–1pm
Dinner
Monday–Saturday 5pm–11pm
Closed Sunday
- Question
- I have questions about my bill. Who do I call?
- Answer
- Feel free to ask for our accounting department by calling the hotel: 212.973.2400.
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- A credit card is required upon check in. Upon check out you can pay in cash or by credit card.
- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Of course pets are allowed. Kimpton is a pet-friendly hotel. There are no restrictions to the type or size of pet. We will ask you to sign a wavier at check-in stating that you are responsible for any damage caused by the animal. We will also ask for your cell-phone number in the event you are out, and the animal is causing a disturbance.
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- Yes
- Question
- Do you have pet sitting or dog walking services?
- Answer
- Yes, they can be arranged through our Concierge
- Question
- How far do you have to walk to take your pet out?
- Answer
- The nearest park is Bryant Park, just 4 blocks from the hotel.
- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Contact the Concierge directly for any of these requests. Direct phone 212.973.2415
- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Still have a question? Contact Us
